Refunds and disputes
Free verification requests carry no charge. Sponsored placement begins when confirmed payment changes the line.
Before payment
A free profile or unconverted placement request may be withdrawn before checkout is completed without a fee.
Confirmed placement
Once a signed payment confirmation publishes sponsored placement, the service starts immediately and is normally non-refundable, except for a duplicate charge, incorrect amount, or material failure attributable to VETTA. Mandatory consumer rights still apply.
Requesting a review
Email support@vetta.fans or use Contact with the purchase email, creator handle, date, and payment identifier before initiating a payment dispute or chargeback. We aim to give an initial response within five business days. Nothing in this policy limits rights that cannot legally be excluded.
Operator identity
Niccolo Valenti
Tax identification: Y8358036B
Contact address: Carrer de Sant Pere Més Alt 22, 08003 Barcelona, Spain